...

Phone:
+6013-544 3069

+6013-544 3061 (Selangor Area)

Physical address:
NO. 217, TAMAN, PERSIARAN BANDAR BARU MERGONG, ALOR SETAR, Malaysia

No 32a & 36, JALAN BA/12, KAWASAN PERINDUSTRIAN BUKIT ANGKAT, 43000 KAJANG, SELANGOR.

NO 153, JALAN COKMAR 1, TAMAN MUTIARA BUKIT RAJA, 41050 KLANG SELANGOR

NO.A96, TAMAN BANDAR BARU MERGONG , LEBUHRAYA SULTANAH BAHIYAH, 05150 ALOR SETAR, KEDAH

NO.1536A, KG PASIR BARU, JALAN SUNGAI LALANG, 43500 SEMENYIH, SELANGOR

Frequently Asked Questions

Welcome to our Frequently Asked Questions page! Below are some commonly asked questions and their answers. If you have any other inquiries, feel free to reach out to us.

Q1: How can I purchase products?

A1: Browse our Shop page website, select the products you like, and proceed to checkout to complete your purchase.

Q2: How do I track my order?

A2: Once you complete your order, you’ll receive a confirmation email with tracking information. You can also log in to your account to check the order status.

Q3: What is your product return and refund policy?

A3: We offer return and refund services under certain conditions. Please review our “Return and Refund Policy” for detailed information.

Q4: How can I contact customer support?

A4: You can reach our customer support team through +6013-544 3069 or WhatsApp Us,  and we’ll assist you as soon as possible.

Q5: Is there a warranty for the products?

A5: Yes, we provide a warranty for 1-year warranty against color fading and cracking, coupled with a solid 10-year warranty safeguarding against termite and water damage.

Q6: How can I change my account password?

A6: You can log in to your account and find the password change option in your account settings.

Q7: Do you offer international shipping?

A7: We regret to inform you that we currently only provide domestic shipping. Please select your domestic delivery address during checkout to view domestic shipping costs.

Q8: Can I shop without creating an account?

A8: Yes, you can choose to shop as a guest. However, creating an account is recommended for order tracking and additional services.

Seraphinite AcceleratorOptimized by Seraphinite Accelerator
Turns on site high speed to be attractive for people and search engines.